Unleashed Referral Partner Agreement

Draft — pending legal review. Plain-English draft; not yet approved by a qualified solicitor.

Version: R2 (internal reference v2-referral) · Effective from: the date you accept it

Version note: Version R2 replaces R1 after legal review. It sets out the sanctions check we make before your first payout (clause 4.2), limits bonuses to published, results-based campaigns (clause 3.8), takes the recruiter override rate from the Rate Card instead of a fixed figure (clause 3.5), no longer requires 30 days' notice before a worse Rate Card change, which still applies only to clients who first pay after both it has started and we have told you about it by email and in the portal (clause 1.2), and says the flat rate applies to clients whose first payment is on or after the later of 26 October 2026 and the date you accepted this Agreement (clause 3.1). R1 is unchanged for anyone who accepted it.

Between: Unleashed OS Ltd, a company registered in England and Wales with company number 16601258, whose registered office is at Office 13552, 182-184 High Street North, East Ham, London E6 2JA, United Kingdom ("Unleashed", "we", "us"), and the person or business who accepts this Agreement in the partner portal ("you", the "Referral Partner").

This Agreement is for referral partners: businesses that refer people to Unleashed, and influencers and content creators who share an Unleashed link. It is not for sales reps, setters, closers or anyone given access to Unleashed's Lead Gen tools. They sign the Unleashed Partner Agreement instead, which has extra terms (including call recording and a photo ID check) that do not apply to you. If you later become a sales rep or are given Lead Gen access, you will be asked to sign that agreement before you start.

Key terms at a glance

This summary is part of the Agreement, but if it ever conflicts with the detailed clauses, the detailed clauses win.

• What you do. You share your Unleashed referral link or code. When someone you referred becomes a paying Unleashed client, you earn commission (clauses 2 and 3).
• You are self-employed. You are not our employee, worker or agent. There is no salary, retainer or expenses (clause 5).
• Commission only, no guarantee. You are paid a share of what clients you referred actually pay us. If nobody you referred pays, you earn nothing. We do not promise or guarantee any level of earnings (clause 3).
• Your rate. The same flat rate as every other partner, set in the Rate Card shown in the portal, plus a boost on each new client's first payment and a trail rate if you have not brought in a new paying client for a while (clause 3).
• Label every post as an ad. Anything you post or send about Unleashed must carry a clear ad label such as "#ad" (clause 6).
• No spam, no cold calling for us, no false claims (clauses 6 and 7).
• Getting paid. By Wise, Stripe or bank transfer, once your balance reaches the payout threshold and the hold has ended (clause 4).
• No photo ID. As a referral partner you do not do Unleashed's photo ID and selfie check. Before your first payout we check your name against the UK sanctions list, and your payout provider may run its own identity checks (clause 4.2).
• Either of us can end this Agreement on 14 days' notice (clause 11).
• English law applies (clause 13).

1. About this Agreement

1.1 This Agreement sets out how you can refer people to Unleashed and how you are paid for it. It applies from the moment you accept it in the partner portal.

1.2 Rate Card. The figures (rates, boost, trail rate, Active window, hold periods, payout threshold, attribution window, recruiting bonus and override) are in the Rate Card shown in the portal. The Rate Card is part of this Agreement. A change to the Rate Card that is worse for you applies only to clients who first pay after both it has started and we have told you about it by email and in the portal (the later of the time our email is treated as received and the time it is shown in the portal). We make such a change only for a reason that applies to every referral partner, never to single you out, and you may end this Agreement straight away by written notice instead of the 14 days in clause 11.1, in which case the change never applies to you.

1.3 The Advertising disclosure obligations you accept in the portal (the "#ad" rules) are part of this Agreement (clause 6).

1.4 You must be 18 or over to accept this Agreement. If you accept on behalf of a business, you confirm you are allowed to bind it.

2. Referral links and attribution

2.1 We give you a personal referral link and, where available, a referral code. A client is credited to you when they sign up through your link within the attribution window in the Rate Card (currently 90 days from their last click), or use your code at checkout.

2.2 If more than one partner could be credited, our tracking records decide, applied the same way for every partner. Where it is unclear, we decide fairly and tell you why if you ask.

2.3 No self-referral or fake sign-ups. You may not refer yourself, your own business or anyone signing up on your behalf, and you may not create or encourage fake, duplicate or incentivised sign-ups, use cookie stuffing, bid on Unleashed brand names in paid search, or do anything else to be credited for a client you did not genuinely refer. Commission credited in breach of this clause is cancelled and, if already paid, must be repaid.

3. Commission

3.1 Flat rate. On each client credited to you whose first payment is on or after the later of 26 October 2026 and the date you accepted this Agreement, you earn the flat rate in the Rate Card (currently 22%) of every payment the client makes to Unleashed for their plan, for as long as they stay a client (subject to clause 3.3), excluding VAT, refunds, chargebacks and payment-provider fees passed on to the client.

3.2 New-client boost. On each new client's first paid invoice you earn your rate plus the boost in the Rate Card (currently 10 percentage points).

3.3 Active window and trail. You are Active while you have brought in at least one new paying client within the Active window in the Rate Card (currently 120 days). The portal warns you before it runs out (currently at day 90). While you are not Active you earn the trail rate in the Rate Card (currently 10%), or your normal rate if lower, on your existing clients. Your next new paying client makes you Active again and restores your full rate from then on.

3.4 Care (only when we ask). As a referral partner you are not expected to look after clients; Unleashed does. If we ask you in writing (through the portal) to look after a particular client and you accept, you become that client's care contact and earn the care extra in the Rate Card (22% flat, +3% on clients we ask you to look after; this is not guaranteed, because Unleashed looks after most clients itself) on every payment from that client, every month, with no check-in schedule. It stops from the next payment after you hand care back in the portal, the client asks not to be contacted, or we withdraw our request or move care to someone else (for example, if a client's request to you goes unanswered for 14 days). How often and when you are in touch with the client is up to you, but never more than once a calendar month. Without our request you earn the flat rate.

3.5 Recruiting. If a partner you introduced brings in a paying client and that client has made the number of cleared payments in the Rate Card (currently 2), you earn the one-off recruiting bonus in the Rate Card (currently £100), once per partner you introduced. While you are Active you also earn the recruiter override rate in the Rate Card on what your recruits' clients pay. It is paid by Unleashed on top and never reduces your recruit's pay. One level only.

3.6 What earns nothing. No commission is paid on top-ups, minute or message packs, taxes, or money that is refunded or charged back.

3.7 Holds. Commission on a new client is held for the new-client hold period in the Rate Card (currently 30 days, the client's money-back window) from that client's first payment. Commission on later payments is held for the short settling period in the Rate Card. If the client refunds or cancels during a hold, that commission is cancelled. If a payment you were paid on is later refunded or charged back, we may deduct that commission from your future earnings.

3.8 Discretionary bonuses. We may from time to time offer a bonus campaign. Any campaign is published in the portal in advance to all eligible Partners on the same terms, is based only on results (money paid by customers), and never on hours, activity, call or message volumes, or how you work. Taking part is optional and missing a campaign has no consequence. We decide in good faith and rationally whether its published criteria were met. Until paid, a bonus is not commission, and we may end a campaign for the future at any time.

4. Payment terms

4.1 Payout method. We pay to the payout method you set up in the portal: Wise, Stripe or, in countries those services do not cover, a bank transfer to an account in your own name (or your business's name). Bank details you give us are stored encrypted, and only Unleashed staff who make payouts can see them in full.

4.2 Identity. Unleashed does not ask referral partners for photo ID or a selfie. Before your first payout we check your name (and, if you are a business, its name) against the UK sanctions list. That is a legal duty, not an identity check, and we pay you once it is clear. Your payout provider (for example Wise or Stripe) may also run its own identity checks, and we can only pay you once they are complete.

4.3 Threshold and schedule. We pay earned commission whose hold has ended on the schedule shown in the portal once your balance reaches the payout threshold (currently £50). Smaller amounts roll over.

4.4 Currency and fees. Commission is worked out in the currency the client paid in and paid in your payout currency, at the provider's rate on the payout date. Conversion or bank fees charged to you are your cost.

4.5 Holding a payout. We may hold a payout only where we reasonably suspect fraud, a sanctions issue or a breach of this Agreement, for no longer than reasonably needed to look into it (and no longer than 60 days unless we have started the process in clause 11.3). We will tell you why unless the law prevents us.

4.6 Queries. If you think a payout or statement is wrong, tell us within 60 days with your reasons. We will look into it in good faith and reply within 30 days.

5. Your independent status and tax

5.1 You are self-employed (or a business). Nothing in this Agreement makes you our employee, worker, agent or partner in law. You choose if, when and how you share your link.

5.2 You cannot make any promise, contract or commitment on Unleashed's behalf.

5.3 Tax. You are responsible for your own tax and National Insurance (or the equivalent where you live), and for VAT if you are registered. We may ask for tax details (such as a UTR or TIN) and report payments to tax authorities where the law requires it, and we may hold payouts until you give us tax information the law requires us to collect.

6. Advertising and disclosure rules

6.1 You earn commission, so anything you post or send about Unleashed is an advert under UK advertising rules. You must follow the Advertising disclosure obligations you accept in the portal. In short:

• Put a clear ad label ("#ad", "Ad", "#advert", "Advert", "Advertisement" or "Advertising") on every post, story, video, review or message about Unleashed.
• Put it where people see it without tapping "more" or scrolling. On video, an on-screen "#ad" counts.
• "#affiliate", "#partner", "#sponsored" or "#gifted" on their own do not count.
• Never pretend to be an ordinary customer.

6.2 Where the law of the country you post in or the platform you use asks for more, you must do that too.

7. Honest promotion, no spam

7.1 No misleading claims. Only say things about Unleashed and its products that are true and that you can back up. Use the approved claims and content in the portal. Never invent prices, results, earnings, reviews, guarantees or features, and never say Unleashed endorses you.

7.2 No spam. You must not send unsolicited marketing emails, texts or direct messages about Unleashed to people who have not agreed to hear from you, buy or use contact lists, or post your link in places where that breaks the rules of the site or group.

7.3 No cold calling for us. You must not make cold calls, or use diallers or automated calls, to promote Unleashed or on Unleashed's behalf. Calling and lead work is done only by sales reps under the Unleashed Partner Agreement.

7.4 If we ask you to change or remove content that breaks this clause or clause 6, you must do so within 48 hours.

8. Brand use

8.1 We give you a limited, revocable right to use the Unleashed name, logo and the materials in the portal only to promote Unleashed under this Agreement, and only as shown in our brand guidance.

8.2 You must not register domains, social accounts, app names or paid-search keywords that contain "Unleashed" or are confusingly similar, or present yourself as Unleashed or as part of our team.

8.3 Everything you get from us stays ours. You stop using it when this Agreement ends.

9. Data protection

9.1 Each of us complies with UK data protection law (UK GDPR and the Data Protection Act 2018) and the Privacy and Electronic Communications Regulations.

9.2 You are responsible for any personal data you collect yourself (for example, your own followers or mailing list) and for having a lawful basis to contact those people.

9.3 Information about clients you referred that we show you in the portal is confidential. Use it only to see what you have earned, never to market to those clients for anyone else, and delete any copies when this Agreement ends.

9.4 How we use your personal data (to run the programme, pay you and meet legal duties) is explained in our partner privacy notice in the portal.

10. Confidentiality

Anything we share with you that is not public (for example, unreleased products, pricing plans or client details) is confidential. Keep it private during this Agreement and afterwards.

11. Ending this Agreement

11.1 Either of us can end this Agreement at any time on 14 days' notice in writing (including through the portal).

11.2 We can end it straight away if you seriously or repeatedly break clauses 2.3, 6, 7 or 8, or act dishonestly.

11.3 Before we cancel any commission for a breach, we will tell you what we think happened and give you a fair chance to respond.

11.4 After it ends. Commission you have already earned on genuine referrals is still paid under clauses 3 and 4. If we end it under clause 11.2 for fraud or dishonesty, commission on the clients affected is cancelled. You must stop using your link and our brand and remove posts that use them when we ask.

12. Liability

12.1 Nothing in this Agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

12.2 Otherwise, our total liability to you is limited to the commission paid or payable to you in the 12 months before the claim, plus any commission you are owed.

12.3 You are responsible for losses we suffer from third-party claims caused by your breach of clauses 6, 7, 8 or 9, but never for a fine a regulator imposes on Unleashed.

13. General

13.1 Changes. We change these terms only by publishing a new version that you accept in the portal. Rate Card changes follow clause 1.2.

13.2 Notices. We contact you by email or through the portal. You contact us through the portal or at the support address shown there.

13.3 Whole agreement. This Agreement, the Rate Card and the Advertising disclosure obligations are the whole agreement between us about referrals.

13.4 Law. This Agreement is governed by the law of England and Wales, and the courts of England and Wales decide disputes. If you are a consumer living elsewhere in the UK, you can also use your local courts.